Mitel Works for Us
We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers …
Overview
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the…
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Popular Features
- Directory of employee names (8)10.0100%
- Answering rules (8)10.0100%
- Call park (8)10.0100%
- Message alerts (8)10.0100%
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What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…
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Product Details
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- Tech Details
- FAQs
What is MiVoice Office Application Suite?
The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.
Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.
MiVoice Office Application Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).
Reviewers rate Directory of employee names and Answering rules and Call recording highest, with a score of 10.
The most common users of MiVoice Office Application Suite are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Many users have found Mitel to be a valuable tool for their communication needs. They have utilized it for VoIP applications and conference bridges, allowing for seamless communication across various devices. The system is configured with a structured automated call-flow workflow, effectively managing inbound and outbound telecommunications traffic. This has proven to be a significant advantage for organizations, ensuring smooth and efficient communication processes.
Mitel Connect, the communication tool offered by Mitel, has been widely used throughout organizations for various purposes. Users benefit from its robust features, such as instant messaging, conference call scheduling, calendar management, meeting scheduling, phone contact management, call history review, and more. It has become an essential tool for accessing contacts, viewing recent phone calls and voicemails, and sending instant messages. Additionally, the IT department and some sales managers find value in using the software to review phone usage reports and make informed decisions. Overall, Mitel Connect has proven to be versatile and user-friendly, improving communication efficiency within organizations.
Mobility Feature: Users have found the mobility feature of the product highly beneficial, with many stating that it has allowed them to easily switch work locations by loading their profile onto an unassigned desk phone. This flexibility has made it convenient for users to stay connected and productive wherever they go.
Transcription and Forwarding: The ability to transcribe voicemails and forward the transcriptions to their email has been seen as a useful feature by many users. This functionality allows them to conveniently read and manage their voicemail messages, saving time and ensuring important information is not missed.
Scheduled Holidays and Events: Users appreciate the capability of configuring scheduled holidays and company events into the automated answering service workflow. Many reviewers have mentioned how this feature helps in managing phone system operations efficiently, allowing for seamless communication even during special occasions or planned closures.
Difficult advanced configuration for SIP: Many users have found the advanced configuration required for SIP to be challenging, resulting in difficulties in setting up and effectively using this feature.
Complicated license portal: Several users have described the license portal as complicated, making it cumbersome to navigate and manage licenses efficiently. This complexity can lead to confusion and potential errors in license management.
Disruptive and frequent softphone upgrades: Many reviewers have expressed frustration with the disruptive nature of softphone upgrades, stating that they occur too frequently and cause interruptions to their workflow. These frequent updates can disrupt productivity and require users to constantly adapt to new versions of the software.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 18, 2020
MITEL Business Solution
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.
- In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
- Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
- Mitel Connect Client at times does not sync to Outlook in a timely fashion.
- Added features such as share screen and file attachments would be helpful.
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- It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features.
- The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.
- Cisco Business Edition 6000 (BE6000) and Avaya Aura Call Center Elite
MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center services and much more. Bottom line, you get the same reliable features at a much better price.
October 18, 2019
My Connection with Mitel Connect
The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.
- Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
- Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
- The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
- Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
- Chat integration with Outlook calendars would be useful.
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- Increased productivity by cutting down quantity of emails sent
- Improved reliability
- Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone
Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.
October 18, 2019
Mitel helps to keep our business running
We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.
- It allows you to set up phones and settings easily.
- It allows you to set up mailboxes and settings easily.
- It allows you to set up routing tables for different divisions within the company.
- It would be nice if they had more documentation on how to do things within the system that was easier to find.
- The software has so many features that it can be overwhelming.
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- This provides the business with a way to manage phones and calls with screening capabilities.
- The reporting system has helped with looking into certain situations and why things were or weren't done.
I have not evaluated another phone system.
We currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.
- Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
- Transcribing voicemails and forwarding the transcription to the user's email
- Ability to configure scheduled holidays and company events into the automated answering service workflow
- Softphone upgrades are disruptive and come out too often
- Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
- Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
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- Initial roll-out had multiple instances where the Phone would restart for an upgrade during business hours, cutting off the internal LAN switch
- Once configured, the Auto-attendant has been reliable during normal business hours and under predictable circumstances
- Lower cost than some higher-end providers, which helps in ROI when higher-end functionality is not required
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management.